
At Affinity Blue, we go above and beyond just supplying and installing equipment or one-off projects.
We provide a 24×7 Help Desk for support, monitoring, proactive management and maintenance. Our support desk is operated in Australia and is accessible via our secure portal, email and phone.
We deliver end-to-end ongoing support solutions with road maps to ensure you get the most out of your investments. Our quality assurance system ensures that everything we do to support you is internally documented.
As part of our professional services, we offer the following ongoing support:
- Ongoing maintenance of your vendor agreements.
- Regular meetings with your team.Network health checks.General technology advice.
- Customer engagment for continuous improvement.
- The supply of further equipment, including installation roll-out projects, equipment updates or even one-off projects.
- Access to a 24×7 Help Desk for support, monitoring, management and updates of software maintenance.
At Affinity Blue, we pride ourselves on our reliability in getting things done and our ongoing support with our customers. Our internal systems and processes, including keeping up-to-date with our vendors and changes in technology, keep us perfectly equipped to support your organisation well after initial job completion.